Imprezzio, Inc.


Tier 1 Customer Support Specialist

Location: Spokane, WA
Date Posted: 07-11-2017
SUMMARY: T1 Support Specialists provide support for our hosted software applications while providing callers with a superior customer service experience. Our ideal T1 candidate is a creative and self-motivated support technician with at least 2 years of recent software support background, and a versatile computer skill-set. Problem-solving in different software, systems and networking environments is highly desirable and will be given preference for consideration. Attention to detail, troubleshooting and effective communication are also critical.

• Handling incoming customer support by phone, and email using ticket tracking systems.
• Guiding customers to understand software while diagnosing technical software issues.
• Ticket tracking, researching and resolving technical issues.
• Communicating with the team, supervisors, and internal business partners.
• Participating in software training and development activities as needed.
• Other duties as assigned to meet business needs.

• 2+ years of experience in customer support, technical support, sales, or retail experience.
• Must be both patient and courteous
• Prior Technical Support and/or Customer Service experience.
• Experience with computer software troubleshooting .
• Open minded and willing to learn and adapt to new procedures.
• Familiarity with Microsoft Office applications.

Special consideration will be given for the following experience:
• Enterprise ticketing system experience.
• Inbound/Outbound call experience.
• Insurance Industry Experience.
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