Imprezzio, Inc.


Client Success Coordinator | Digital Marketing

Location: Spokane, Washington
Date Posted: 08-03-2018
SUMMARY: A Client Success Coordinator role is all about customer relationship retention and optimization. The Client Success team is responsible for making our customers as successful as possible. This role serves on the front lines for client communications and overall client engagement. Clients will be assigned to a specific coordinator based on geography and staffing.
Responsibilities and Duties
  • Onboard new clients
  • Minimum of quarterly check-ins with each client to present product value and ROI
  • Maintaining client relationships to achieve retention and revenue goals
  • Escalate and resolve areas of concern raised by clients
  • Offering additional products and services
  • Work closely with Account Executives and Analysts to ensure product delivery
  • Maintain client activity within CRM
  • Facilitate client cancellation procedure with billing departmen
Qualifications and Skills
  • Knowledge of digital marketing & analytics
  • Demonstrate proficiency in analytics and reporting accuracy
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
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