Imprezzio, Inc.


Technical Support Specialist

Location: Spokane, WA
Date Posted: 06-18-2018
SUMMARY: Technical Experts support the users of the RacingSnail application while providing callers with a superior customer service experience. Our ideal candidate is a creative and self-motivated support technician with 2+ years of recent software support background and a versatile computer skill-set. Problem-solving in different software, systems and networking environments is highly desirable and will be given preference for consideration. Attention to detail, troubleshooting and effective communication are also critical.
  • Handling incoming customer support by phone, and email using ticket tracking systems
  • Guiding customers to understand software while diagnosing technical software issues
  • Ticket tracking, researching and resolving technical issues
  • Communicating with the team, supervisors, and internal business partner
  • Participating in software training and development activities as needed
  • Ongoing Training
  • Other duties as assigned to meet business needs
  • 2+ years of experience in customer support, technical support, sales, or retail
  • Patient and courteous perspective
  • Experience with computer software troubleshooting
  • Flexible and agile approach to change
  • Working knowledge of Microsoft Office applications
  • Enterprise ticketing system, call center and/or insurance industry experience a plus
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