Imprezzio, Inc.


Client Success Manager

Location: Spokane, WA
Date Posted: 11-07-2017
SUMMARY: Our Imprezzio Marketing sector is looking for a Client Success Manager. A Client Success Manager role is all about customer relationship retention and optimization. The CSM is responsible for making our customers successful as possible. The CSM serves on the front lines for client communications and overall client engagement. Clients will be assigned to the CSM based on geography and staffing.

  •  On board new client
  •  Minimum of quarterly check-ins with each client to present product value and ROI
  •  Maintaining client relationships to achieve retention and revenue goals
  •  Escalate and resolve areas of concern raised by clients
  •  Offering additional products and services
  •  Work closely with Account Executives and Analysts to ensure product delivery
  •  Maintain client activity within CRM
  •  Facilitate client cancellation procedure with billing department

  • Knowledge of digital marketing & analytics
  • Demonstrate proficiency in analytics and reporting accuracy
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Excellent written and verbal communication skill
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